To find your SketchUp Pro license serial number, please do the following based on your operating system.Windows
This is a known issue that we're currently investigating. For now, we recommend closing the Components browser and leaving is closed as much as possible.
Situation: You have multiple partitions or hard drives set up on your Mac. After booting into a different partition or drive you're missing your extensions and plugins. When installing SketchUp on a Mac with multiple drives or partitions, we always recommend installing on your root volume. However this can cause problems when booting into another partition. To resolve this problem we suggest one of these two options:
You may see this error when interacting with 3D Warehouse or Extension Warehouse from inside SketchUp.To resolve this issue, please follow these steps:
This is a Mac specific issue regarding shortcuts.To work around this issue, press Ctrl+F7. If you're using a Mac laptop, press Ctrl+Fn+F7.Pressing Ctrl+F7 will disable Full Keyboard Access'. If the shortcut doesn't work, go to System Preferences > Keyboard > Keyboard Shortcuts' , select 'Text boxes and lists only' under 'Full Keyboard Access'.
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Whether you use SketchUp for Web on a computer or Chromebook, your device needs mouse and keyboard input.
You can use SketchUp for Web on most internet-connected computers via a recommended browser (Chrome 59+ or Firefox 52+).
To use SketchUp for Web on a Chromebook, your Chromebook needs to meet the minimum specifications. However, the minimum requirements don't offer the best experience using SketchUp for Web on a Chromebook. Ideally, your Chromebook meets the following recommended specifications.
| Minimum Specifications | Recommended Specifications |
|---|---|
| 2.1+ GHz Intel processor | 2.8+ GHz Intel processor |
| 4GB RAM | 8GB+ RAM |
| 700MB of available hard-disk space | At least 1GB of available hard-disk space |
| Intel HD integrated graphics card with at least 512MB video memory | Discrete Graphics card such as AMD Radeon R9 M37X 2048 MB |
We recommend choosing the largest available offering of RAM for any listed Chromebook. 4GB is strongly preferable to 2GB.
SketchUp for Web supports Retina (high DPI) displays.
Like many computer programs, SketchUp requires certain hardware and software specifications in order to install and run. These are basic requirements, though, so you may want to use our recommended suggestions to improve performance.
Windows 10, Windows 8+ and Windows 7+- Software
- An internet connection is required to install and authorize SketchUp and to use some of the features.
- Microsoft® Internet Explorer 9.0 or higher.
- SketchUp Pro requires .NET Framework version 4.5.2. For more information about the .NET framework, click here.
SketchUp requires a 64-bit version of Windows. Also, to install SketchUp, Windows 8.1 must be current with Windows Update.Boot Camp, VMWare, and Parallels are not supported environments. - Recommended hardware
- 2+ GHz processor
- 8+ GB RAM
- 700MB of available hard-disk space
- 3D class video card with 1 GB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL 3.1 or higher and is up to date. SketchUp's performance relies heavily on the graphics card driver and its ability to support OpenGL 3.1 or higher. To test your graphics card's compatibility, please download and run the SketchUp Checkup application. Historically, people have seen problems with Intel-based cards with SketchUp. We don't recommend using these graphics cards with SketchUp at this time.
- 3-button, scroll-wheel mouse.
- Minimum hardware
- 1 GHz processor
- 4GB RAM
- 500MB of free hard-disk space
- 3D class video card with 512 MB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL 3.1 or higher and is up to date.
Mac OS 10.15+ (Catalina), Mac OS 10.14+ (Mojave), and Mac OS 10.13+ (High Sierra).- Software
- An internet connection is required to authorize SketchUp and to use some of the features.
- QuickTime 5.0 and web browser for multimedia tutorials.
- Safari
Boot Camp, VMWare, and Parallels are not supported environments. - Recommended hardware
- 2.1+ GHz processor
- 8GB RAM
- 700MB of available hard-disk space Alert: Please be aware, SketchUp is unable to support case sensitive hard drives with our installation. If you use a case sensitive hard drive you'll experience crashes at launch which cannot be resolved.
- 3D class video card with 1 GB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL version 3.1 or higher and is up to date.
- 3-button, scroll-wheel mouse
- Minimum hardware
- 2.1+ GHz Intel™ processor
- 4GB RAM
- 500MB of available hard-disk space.
- 3D class video card with 512 MB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL version 3.1 or higher and up to date.
- 3-button, scroll-wheel mouse.
SketchUp 2020
With the release of SketchUp 2020 we've removed support for Mac OS X 10.12 (Sierra). When signing into web features such as the Warehouses you'll be taken to an external browser to complete the signin process.
SketchUp 2019
With the release of SketchUp 2019 we've removed support for Mac OS X 10.11 (El Capitan). You need to sign in with a Trimble ID to access the SketchUp Pro 2019 subscription or to participate in a Free Trial. SketchUp Desktop 2019 Classic licenses do not require a sign-in.
SketchUp 2018
With the release of SketchUp 2018 we've removed support for Mac OS X 10.10 (Yosemite). There is no longer a SketchUp Make for download, our free version of SketchUp is called SketchUp Free and available in all modern web browsers.
SketchUp 2017
With the release of SketchUp 2017, we've removed support for 32-bit operating systems, OpenGL 2.0, and software rendering of models (as opposed to hardware acceleration). We also removed support for OS X 10.9 (Mavericks.)
SketchUp 2016
With the release of SketchUp 2016 we’ve removed support for OS X 10.8 (Mountain Lion) and earlier.
SketchUp 2015
With the release of SketchUp 2015 we’ve removed support for Windows Vista, Windows XP and OS X 10.7 (Lion) and earlier. SketchUp 2015 and earlier isn't supported on Mac OS X Sierra, but is supported on Mac OS X Mountain Lion, Mavericks, and Yosemite. Additionally you must have Microsoft Internet Explorer 9 or greater.
SketchUp 2014
No System requirement changes were made.
SketchUp 2013
With the release of SketchUp 2013 we reduced the level of support we can offer for Windows XP and removed support for OS X 10.6 (Snow Leopard) and earlier.
2014 Sketchup Download
SketchUp 8
With the release of SketchUp 8 we removed support for OS X 10.4 (Tiger) and earlier.
Sketchup Pro All Downloads
SketchUp 7
With the release of SketchUp 7 we removed support for Windows 2000 and earlier.
High DPI Support
SketchUp is DPI aware and can adjust the sizes of Icons and drawing elements so they are sized correctly for High DPI screens. Icons are sized when SketchUp starts up. If you adjust your DPI or scaling (Microsoft Windows – but only up to 150%) you will need to restart SketchUp to see correctly sized Icons and drawing elements.
Mac OS X 10.12 (Mojave)
SketchUp 2018 has a known issue that leads to a one-time crash of SketchUp 2018 on MacOS Mojave in the first 10-15 minutes (or so).
Windows Vista and older
These versions of Windows are no longer supported.
Mac OS X 10.12 (Sierra) and older
These versions of OS X are no longer supported.
Linux
A Linux version of SketchUp isn't available at this time. However, you may be interested to see how others have had success running SketchUp on Linux using Wine.
Virtualized Environments
At this time, SketchUp doesn't support operation in a virtualized environments such as VMWare or Citrix.
Per the SketchUp Pro License in section 1.1: You may not use or host the Software in a virtual server environment.
Boot Camp/Parallels/VMWare
Neither Boot Camp, VMWare nor Parallels are supported environments.
Remote Desktop Connections
Due to hardware restrictions in shared environments we can't reliably predict how SketchUp will perform. At this time SketchUp is not supported via a Remote Desktop Connection (RDC) on any platform.
